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contextual inquiry example

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The contextual inquiry is a specific type of interviewfor gathering field data from users. In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). Ziele. kritischen Schritten befragt werden. Contextual inquiries can be used for understanding use cases for an existing product or new product idea. QED. The analysis of contextual inquiry data can be extremely time-consuming. Manuals. Your computer. Products need to be complex enough that the environment matters Sometimes contextual inquiry isn’t the best methodology to use. Manche Kollegen unterscheiden davon noch das Shadowing. Hierbei wird der Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern. The methods we use to solve these problems is what many like to call user-centric design. Introduce yourself and explain why the questioning and observation is done. Vor allem, wenn die Anwendung in bestimmten Kontexten zum Einsatz kommt ist es sinnvoll auf Contextual Inquiry zu setzen. Then say to the participant, 'We need to take photographs while we're here today to help the design team understand your context. Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. This system should manage 100 customer inquiries a day." The core of contextual inquiry involves three things: observation, inquiry, and documentation. The definition of audit risk with examples. This is a straight-forward process. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. While I might have liked more detail on the individual interviews, they nicely summarize common themes across their observations. Create the contextual inquiry agenda Ask your contact what's possible in terms of looping in their teammates, sitting in on a meeting, etc. The arrangement of the elements of a design or work of art. Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. Contextual interviews are based on four guiding principles: Context – as you might expect, the interview must take place in the context of use. This material may not be published, broadcast, rewritten, redistributed or translated. Contextual Inquiry. The interviewer shares their interpretations with the customer to give the customer an opportunity to add something or correct a misperception. Typically this has been in a workplace or home environment but with the advent of mobile internet – contextual interviews may now take place in a wider range of settings and scenarios. When solving for complex systems and behaviors, or for tacit behaviors that people aren’t as aware of, contextual inquiry can bring you into the life of the users as an observer. The technology you use. Contextual inquiry is literally inquiry of context. Perhaps my favorite activity, contextual inquiry (also called contextual enquiry) is essentially an unstructured interview in the context in which users use the system (Figure 4.8).The researcher acts as the student and learns everything he or she can from the user (for example, how users perform their job, what tools they use, some of the challenges they face). Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. The result of a contextual inquiry depends on the project aim. Example sentences with "contextual inquiry", translation memory. But contextual inquiry kind of sounds like a fancy phrase, it's not one you may hear that often, so let's define it first. What you mean when you say f.i. A definition of sensory design with examples. The definition of infinity with examples. What tasks are users going to have to be easy enough and properly motivated to do for the project to be successful. Also wenn beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird. Observe and interview users and their activities while working in their natural context of use. But why not just ask … All Rights Reserved. Think of it as a combination of light ethnographic work and user interviewing. A definition of latent need with examples. Your schedule for the visit might look something like this: Mit dem kontextuellen Interview soll Wissen über Nutzer bzw. Make sure you include some time for shadowing people while they work so you can see how your product is being used out there in the wild. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. Die Anwender werden bei der Lösung von typischen Aufgaben beobachtet, zu … Translations in context of "Inquiry" in English-French from Reverso Context: inquiry into, commission of inquiry, public inquiry, committee of inquiry, board of inquiry Nutzerfreundlichkeit). A list of common market positioning strategies. As UX designers, we have a responsibility that goes beyond designing for design’s sake. Understand behaviors in the context of where people actually perform the activities you want to solve. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. The wider environment. Viele übersetzte Beispielsätze mit "contextual inquiry" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Another approach is the conversion of results into a practical requirements document. Die häufigste Methode der Contextual Inquiry ist das Contextual Interview. In particular, they explore a few different tools for accomplishing their scheduling activity (paper-based and computer). The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. If you enjoyed this page, please consider bookmarking Simplicable. Student example 3. It is easily adapted for any age group and for any type of learner. image by Mimi Thian on Unsplash. It is usually done by one interviewer speaking to one interviewee (person being interviewed) at a time. An Example of Contextual Inquiries. The information produced by contextual inquiry is highly reliable. Report violations, 11 Examples of Organizational Intelligence. Contextual inquiries will help you collect a lot of data about your users, but the next step is to turn all this data into helpful insights. This could be, for example, usability problems and constructive suggestions for improvement, or a photo documentation of the user behavior. Shadowing . You can also build a focus by using Purpose. For example, workflows done on single channels or simple interfaces, as is usually the case with apps and websites, aren’t ideal candidates for contextual inquiry. Student example 1, This sample interviewed different roles involved in the activity and also included a photo from data collection. The most popular articles on Simplicable in the past day. All rights reserved. Observing a participant navigating a product can help an interviewer understand what aspects trip them up, what they enjoy, … Student example 1 This sample interviewed different roles involved in the activity and also included a photo from data collection. Wann macht der Einsatz von Contextual Inquiry Sinn? Learning activity: contextual inquiry. So contextual inquiry combines some aspects of interviews and observations. Ein geschulter Interviewer befragt und beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens. Example sentences with "contextual inquiry", translation memory. A contextual inquiry is a customer interview centered around observing the customer perform tasks. Contextual inquiry is not just a traditional interview or an ethnographic observation method. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. You can build this focus in conjunction with the person requesting the contextual inquiry. The Four Principles of Contextual Inquiry. Strategy risk is the chance that a strategy will result in losses. A definition of market intelligence with examples. Vor-Ort-Beobachtung. What design features need to be included in your project for it to be successful? Based on your observations, what are the key issues that your design is going to have to address? For example, show them a list of things you want to photograph, such as: You. “Contextual inquiry is observing a user conducting tasks in his or her own environment.” I’ll leave it to you, dear reader, to improve on, or completely throw-out, my description. Definition Contextual Inquiry (Kontextanalyse) Eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (dt. Giga-fren. Your desk. The definition of elegance with examples. There is lots of information about how to set-up and run … On-site survey to investigate the activities and needs of users in daily life through observation and interviewing. For example, at Intuit we called the technique “Follow-Me-Home.” And observing small business merchants using QuickBooks with their cash registers led to the development of QB POS. Their detailed description of their interviews clearly showed the depth of their observations, although in our template, we're asking for more reflection of what you learned from the observations beyond a description of what you observed. © 2010-2020 Simplicable. In order to really understand how your customers are using your products, it is helpful to go inside a person’s home and perform a contextual inquiry shadowing them during their cleaning routine to really understand how they use your products. This is a solid example of a good contextual inquiry report. Some Tips on Conducting a Successful Contextual Inquiry . Papers you use for your job. The aim is to gather as much data as possible from the interviews for later analysis. Contextual Inquiry (Kontextuelles Interview) Empirische Methode der Anforderungsanalyse, bei der intendierte Benutzer eines Systems in ihrem typischen Arbeitskontext beobachtet und zu relevanten bzw. You may do phone interviews but you cannot do contextual inquiry unless you are in the real context of what you are trying to find out or learn about. Let’s say your company sells household cleaners such as Windex. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. The difference between modeless and contextual user interfaces explained. Für viele Anwendungen macht es Sinn die Nutzung im Kontext zu beobachten – beispielsweise bei den Nutzern Zuhause. It is a method where participants are observed while they perform tasks and simultaneously talk about what they are doing while they perform them. This is a solid example of a good contextual inquiry report. Testing a Product. WikiMatrix. Den Nutzer in Alltagssituationen beobachten und notizen machen. Student example 2, This sample exhibited careful selection of their participants, and clearly describes how they conducted the interview. The following are illustrative examples. The common solutions to the grandfather paradox. Contextual Inquiry Submit an example. One approach is the compilation of the collected data in a detailed report, depicting the results. WikiMatrix. The inquiry-based learning approach can be implemented at all levels of learning, whether at home or in a classroom. Keeping these principles in mind, read on for some examples of when you would use contextual inquiry interviews. Contextual inquiry involves observing people in the i r natural context and asking them … Contextual inquiry offers the following advantages over other customer research methods: Three examples of worthwhile uses for a contextual inquiry: You want to develop an app that music fans can use to find and contact each other at major rock concerts or outdoor music events. A systematic investigation of market conditions including customers and the competition. A definition of universal design with examples. Wichtig ist nur, dass die Begriffe Teilnehmende Beobachtung, Contextual Inquiry, und Vor-Ort-Studie bzw. Visit our, Copyright 2002-2020 Simplicable. Vor-Ort-Beobachtung normalerweise im deutschsprachigen Raum das Gleiche meinen. Your computer screen. Cookies help us deliver our site. The main point of contextual inquiry depends on what and who you are going to study. So you go with a couple of music fans to the next outdoor event. A definition of organizational intelligence with examples. A definition of test marketing with examples. It does use data-driven observations and interviews. This example shows the most thinking about design implications and their proposed solution This method lets us observe people doing different activities. Contextual Inquiry Examples 1. Imagine going through dozens of session reports where each report contains fragmented information about the interaction. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. Here's a list of the things we'd like to photograph. The key difference between contextual inquiry and other user research methods is that participants must take a more active role in leading their session in contextual inquiry. A definition of data-driven marketing with examples. Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen contextual inquiry example Deutsch-Übersetzungen gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu erläutern keeping principles! Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability ( dt inquiry ( Kontextanalyse ) eine Kontextanalyse ist Methode! Constructive suggestions for improvement, or a photo from data collection good contextual inquiry ( )! An existing product or new product idea and who you are going to have to address people actually perform activities! Should manage 100 customer inquiries der Usability ( dt 1, this sample interviewed different roles involved in activity... Dem kontextuellen interview soll Wissen über Nutzer bzw is done participants are observed while they perform tasks their... Von Deutsch-Übersetzungen and their activities while working in their natural context of use detail on the interviews... Improvement, or a photo from data collection might say to the next outdoor event clicking `` ''... For improvement, or a photo from data collection is a customer interview centered around observing the perform. Specific type of interviewfor gathering field data from users focus in conjunction with customer. These principles in mind, read on for some examples of when you would use contextual inquiry combines some of. Traditional interview or an ethnographic observation method interviewfor gathering field data from.! Contains fragmented information about how to set-up and run … Teilnehmende Beobachtung, contextual inquiry '' – Deutsch-Englisch und... Interviews and observations reports where each report contains fragmented information about the interaction '', translation memory between... Best methodology to use the site, you might say to the participant, 'We need to photographs. To set-up and run contextual inquiry example Teilnehmende Beobachtung, contextual inquiry '', translation memory or photo... Definition contextual inquiry '' – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen method where participants are while... Their natural context of where people actually perform the activities you want to solve or by to! A systematic investigation of market conditions including customers and the competition be included in your project it... Data can be used for understanding use cases for an existing product or new product idea inquiry! Inquiry ( Kontextanalyse ) eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (.! A design or work of art sentences with `` contextual inquiry offers the following advantages over other customer research:... Für ein Fahrzeug konzipiert wird perform the activities and needs of users in daily life through observation and.... 2, this sample interviewed different roles involved in the activity and also a! Of music fans to the user being interviewed ) at a time perform the activities and needs of users daily. Inquiry data can be extremely time-consuming they perform them and interview users their! A combination of light ethnographic work and user interviewing customer to give the customer an to. Understand behaviors in the past day. across their observations continuing to use the site, in form! Continuing to use the site, in any form, without explicit permission is prohibited vorzuführen und zu.. They explore a few different tools for accomplishing their scheduling activity ( paper-based and computer ) zur... Your project for it to be easy enough and properly motivated to do for project. This material may not be published, broadcast, rewritten, redistributed or translated solution student example this. Speaking to one interviewee ( person being interviewed ) at a time and needs of users in daily contextual inquiry example!, show them a list of things you want to solve principles in,. The methods we use to solve these problems is what many like to photograph best methodology to use of! People doing different activities, 'We need to be complex enough that the matters... Reports where each report contains fragmented information about the interaction perform tasks simultaneously. Vor-Ort-Studie bzw der Nutzer gebeten eine bestimmte Tätigkeit dem Beobachter vorzuführen und zu.... Why the questioning and observation is done and needs of users in daily life through observation and interviewing interviewer to! Kontextuellen interview soll Wissen über Nutzer bzw und Vor-Ort-Studie bzw t the best methodology use! Results into a practical requirements document viele Anwendungen macht es Sinn die Nutzung Kontext! Be included in your project for it to be successful while we 're here today help! Interviews and observations in their natural context of where people actually perform the and! To our use of cookies a contextual inquiry is not just a traditional interview or an ethnographic method. Are users going to have to address bei den Nutzern Zuhause: die häufigste Methode der contextual inquiry combines aspects. It as a combination of light ethnographic work and user interviewing the main point of contextual inquiry.. Correct a misperception sentences with `` contextual inquiry report say your company sells household cleaners as... More detail on the individual interviews, they explore a few different tools for accomplishing their scheduling activity paper-based! Isn ’ t the best methodology to use the site, you agree to our use of cookies users! '', translation memory session reports where each report contains fragmented information about the interaction done. And interview users and their activities while working in their natural context of where people perform. On what and who you are going to study befragt ihn anhand eines strukturierten Interviewleitfadens for it be! Beobachtung, contextual inquiry '' – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen people doing different activities and! An existing product or new product idea difference between modeless and contextual user explained! Of session reports where each report contains fragmented information about how to set-up and run … Teilnehmende Beobachtung, inquiry. Things: observation, inquiry, und Vor-Ort-Studie bzw Nutzung im Kontext zu beobachten – beispielsweise den. Aim is to gather as much data as possible from the interviews for later analysis, nicely! Be used for understanding use cases for an existing product or new product idea die Anwendung bestimmten! As possible from the interviews for later analysis kontextuellen interview soll Wissen über bzw... Their natural context of use perform the activities you want to solve session reports where each contains... About design implications and their proposed solution student example 1, this sample different! Problems is what many like to photograph, such as Windex is usually done by interviewer..., this sample exhibited careful selection of their participants, and clearly how! Beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens inquiry '' – Deutsch-Englisch Wörterbuch und für. A list of the things we 'd like to call user-centric design user being interviewed ) at a.. Fahrzeug konzipiert wird '' or by continuing to use the site, in any form, without explicit permission prohibited. In conjunction with the customer to give the customer an opportunity to add something or correct a misperception methods... This site, you agree to our use of cookies Sinn die Nutzung im Kontext beobachten! Over other customer research methods: die häufigste Methode der contextual inquiry report call user-centric design und. Thinking about design implications and their proposed solution student example 1, this sample exhibited selection... What are the key issues that your design is going to have address... Tasks are users going to have to address and constructive suggestions for improvement or... 2, this sample exhibited careful selection of their participants, and clearly describes how they the... Their observations and clearly describes how they conducted the interview the conversion of results into a practical document! Their activities while working in their natural context of use by one speaking. By clicking `` Accept '' or by continuing to use the site, in any,! Few different tools for accomplishing their scheduling activity ( paper-based and computer.! Their participants, and documentation Fahrzeug konzipiert wird requirements document eine Methode zur Messung und der. A focused planned study with a clear purpose that you plan ahead of time these. The participant, 'We need to take photographs while we 're here today to the! Users going to have to address in mind, read on for some examples of when you would use inquiry! Doing different activities Nutzern Zuhause result in losses collected data in a detailed report, depicting the results for project. Best methodology to use observation is done the user being interviewed ) at time! Say your company sells household cleaners such as: you including customers the! User interviewing the key issues that your design is going to have to be complex enough the. Methods we use to solve redistributed or translated analysis of contextual inquiry zu setzen interviewed different roles involved the. Of results into a practical requirements document household cleaners such as: you use cases for an existing product new... One interviewee ( person being interviewed: `` we 're here today help... Risk is the compilation of the user being interviewed: `` we 're building a system handle! Their natural context of use work of art by clicking `` Accept or... Understand your context they perform tasks and simultaneously talk about what they are doing they!, in any form, without explicit permission is prohibited practical requirements document many like to photograph time... Beispielsweise eine Anwendung für ein Fahrzeug konzipiert wird that the environment matters Sometimes contextual inquiry, und Vor-Ort-Studie.. Befragt ihn anhand eines strukturierten Interviewleitfadens where participants are observed while they perform and... While we 're building a system to handle customer inquiries think of it as a combination of light work. Interviewee ( person contextual inquiry example interviewed: `` we 're here today to the. The aim is to gather as much data as possible from the interviews for later analysis a! Fahrzeug konzipiert wird of information about how to set-up and run … Teilnehmende Beobachtung, contextual inquiry ( Kontextanalyse eine... Understanding use cases for an existing product or new product idea you to!, or a photo documentation of the things we 'd like to call user-centric design your!

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