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“If a security flaw has been announced for Windows or a browser or something, then I’ll read into what the patch is and then go around and do an audit of how the machines are affected, and make sure it’s all working.”. However, continuous improvement is not guaranteed. We have also published a number of different publications and webpages on cyber security: Cyber security – industry insights (March 2019) The denial of service attack sought to overwhelm government email systems and prevent the States from being able to use email, said a spokesman. The following table is a guide to these margins of error for the subgroups that we have referred to several times across this report. Around one in ten businesses (12%) and just over one in ten charities (14%) have undertaken all 10 Steps. For both groups, there is a relatively equal split between those that say it is a very or fairly high priority, as Figure 3.1 shows. Don’t include personal or financial information like your National Insurance number or credit card details. We would also like to thank the organisations who endorsed the fieldwork and encouraged businesses to participate, including: Some organisations may be more at risk of cyber security breaches given their reliance on digital services or e-commerce, or employees’ use of personal devices in the workplace. Businesses in the finance and insurance sector (40%), the health, social work and social care sector (36%), and the information and communications sector (33%) were each more likely than average (21%) to have all the top four rules and processes in place. Several interviewees told us that their internal audits were relatively informal, in some cases amounting to annual conversations with accountants or IT providers, around the kinds of improvements that might be made to cyber security. Margins of error (in percentage points) applicable to percentages at or near these levels. One interviewee said it would be useful to have some best practice guidance for dealing with supplier risks. ... Report: US health agency suffered attempted cyber attack. Following the incident, they changed their firewall provider, IT provider, and mail server. Now charities and businesses are equally as likely to have carried out cyber security risk assessments, insured themselves against cyber security risks and written cyber security policies and business continuity plans. The government-endorsed Cyber Essentials scheme enables organisations to be independently certified for having met a good-practice standard in cyber security. A car salesman says he felt "helpless" when the tech giant refused to delete damaging comments. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The latest survey was carried out by Ipsos MORI. It helps these organisations understand the nature and significance of the cyber security threats they face, and what others are doing to stay secure. Four in ten businesses (39%) and over half of charities (56%) that have had breaches or attacks report being impacted in one of the ways noted in Figure 5.6. DCMS statisticians can be followed on Twitter via @DCMSInsight. It will use offensive capabilities to counter threats from terrorists, criminals and hostile states. Internal audits that were technical in nature would often have an immediate response if they flagged any technical issues. 100 Parliament Street HM Revenue and Customs was flagged because it requests sensitive financial data from organisations, already issues guidance around digital scams, and can carry out site visits. Since 2018, the proportion of businesses estimated to have a cyber security policy has consistently increased, from 27 per cent in 2018 and 33 per cent in 2019, to 38 per cent in 2020. This combination of societal changes was felt to have made staff more receptive to things like cyber security training. Although the topic of GDPR has been less salient this year than in the past two years, it is worth noting that the charity figures have not fallen back – charities are still far more likely to see cyber security as a high priority now than in the 2018 survey (74% vs. 53%). Businesses in the food and hospitality sector are among the least likely to have each of these rules or controls in place. Nevertheless, they continue to show that specific cyber security policies are taken on only by a very small minority of organisations. Subway customers receive 'malware' emails, Vaccine documents hacked at EU medicines agency, Construction firm targeted in cyber attack. The Committee of Public Accounts “The WannaCry cyber attack had potentially serious implications for the NHS and its ability to provide care to patients. In some cases, they had been advised by banks and insurance providers to report breaches to the police. • other supplier considerations often drowned out cyber security. When filtering down only to breaches with a material outcome, median costs tend to be higher. In previous years, this has included denial-of-service attacks. It also highlights the typically higher awareness among medium and large businesses. The growing number of serious attacks on essential cyber networks is one of the most serious economic and national security threats our Nation faces. The Cyber Security Breaches Survey was first published in 2016 as a research report, and became an Official Statistic in 2017. The topics of cyber security skills and training are also dealt with in greater depth in a separate DCMS study published this year. This may simply be a lack of awareness. You can talk to their fraud and cybercrime specialists by calling: 0300 123 2040 In most cases, the greatest shifts were between the 2018 and 2019 surveys, tying into the period when GDPR came into force. As Figure 5.9 shows, there are indications that costs for breaches with outcomes have risen since 2017 (with adjustments made for inflation). Taking it out from the past data ensures we are making a like-for-like comparison across years. finance and insurance (77%, vs. 55% overall). Figure 4.3: Percentage of organisations that have the following types of insurance against cyber security risks. Figure 5.8 illustrates this among the 46 per cent of businesses that identified any breaches or attacks. ↩, Where subgroup mean scores are compared, the large variation in the data often means that these differences are not statistically significant – this is made clear throughout. They show, as they have across each year of the survey, that there is a generally positive reception towards government information and guidance on cyber security. Anytime something is highlighted that could be an improvement, we action it and put it into the management system review.”. Many of these are basic good practice controls taken from government guidance such as the 10 Steps to Cyber Security or the requirements of Cyber Essentials. • in some cases, there was a lack of centralised oversight of supplier relationships. • on many indicators, charities were far behind businesses in 2018. Direct costs, as defined in the survey, include the cost of: • staff being prevented from carrying out their work, • lost, damaged or stolen outputs, data, or assets. This chapter starts by exploring how much of a priority cyber security is to businesses and charities, and how this has changed over time. For micro firms, this is possibly linked to them treating cyber security as less of a priority issue than other size bands. It may be possible to encourage organisations to think about their wider cyber security when upgrading their operating system or moving to a cloud server, for example. In total, 83 per cent of this group of businesses (there are too few charities to report) say these sources were useful, which is in line with previous years. The extent of cyber security threats has not diminished. Medium firms (84%) and large firms (79%) are the most likely to have taken action to prevent further breaches or attacks (vs. a 65% average). This includes banks, insurance companies and accountants. Figure 2.1 shows that half or more organisations – businesses and charities – have online bank accounts, social media pages and hold personal data about customers. This is not a perfect mapping but gives an indication of whether organisations have taken action in relevant areas. Across the data discussed in this section – on outcomes, impacts and time taken dealing with breaches or attacks – the trends over time suggest that organisations are becoming more resilient to cyber security breaches. We discussed in last year’s report that this may have been due to charities becoming more aware of what constitutes personal data due to the General Data Protection Regulation (GDPR), rather than an actual change in the volume of personal data being handled. For businesses, analysis by size splits the population into micro businesses (1 to 9 employees), small businesses (10 to 49 employees), medium businesses (50 to 249 employees) and large businesses (250 employees or more). It is worth noting that this change in attitudes is evidenced in businesses of all sizes. Examples included moving data to remote or cloud servers, starting to submit tax returns online (as part of the government’s Making Tax Digital initiative), migrating to new software or systems like Office 365 or Windows 10, and digitising aspects of the services they delivered. Awareness of Cyber Essentials is particularly high among information and communications firms (31%, vs. 13% among all businesses) and finance and insurance firms (24%). The survey results are subject to margins of error, which vary with the size of the sample and the percentage figure concerned. Excluding the businesses that only provide updates each time there is a breach, 53 per cent gave at least quarterly updates to senior managers in 2018. Ultimately, the extent to which organisations recognised and took action around supplier-related cyber security risks depended on several broad factors: • if suppliers handled personal data for the organisation in any way, it was typical for organisations to draw up rules and processes around this in formal contracts. For charities, the three years of data show a gradually rising incidence, from 19 per cent in 2018 and 22 per cent in 2019, to 26 per cent in 2020. The heavily digitised nature of this sector means it is typically more exposed to cyber security risks. The findings in this chapter are not comparable with those from the 2016 survey, due to significant changes in the types of breaches or attacks being recorded from 2017 onwards. Figure 5.6: Percentage that were impacted in any of the following ways, among the organisations that have identified breaches or attacks in the last 12 months. With that said, this drop-off is relatively small. • if the products or services supplied were physical rather than digital, interviewees struggled to envisage any cyber security risks. In these cases, 41 per cent of businesses take a day or more to recover, or say they have not yet recovered at all (vs. 9% of businesses having any kinds of breaches or attacks, including those without outcomes). The charity findings show a rising incidence, from 19 per cent in 2018 (when charities were first surveyed) and 22 per cent in 2019, to 26 per cent in 2020. This covers topics such as: We also cover the extent to which organisations are meeting the requirements set out in government-endorsed Cyber Essentials scheme and the government’s 10 Steps to Cyber Security guidance. A total of 10 per cent of the businesses and 9 per cent of the charities identifying breaches or attacks mentioned this outcome in 2019. All content is available under the Open Government Licence v3.0, except where otherwise stated, Chapter 2: Profiling UK businesses and charities, Chapter 5: Incidence and impact of breaches or attacks, Chapter 6: Dealing with breaches or attacks, Annex B: Guide to statistical reliability, nationalarchives.gov.uk/doc/open-government-licence/version/3, National Cyber Security Strategy 2016–2021, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases, Information risk management regime – formal cyber security policies and the board are kept updated on actions taken, Secure configuration – organisation applies software updates when they are available, Network security – network firewalls (response option wording changed in 2020), Managing user privileges – restricting IT admin and access rights to specific users, User education and awareness – formal policy covers what staff are permitted to do on the organisation’s IT devices (definition changed in 2020), Incident management – any incident management process (response option wording changed in 2020), Malware protection – up-to-date malware protection, Monitoring – monitoring user activity or using security monitoring tools (definition changed in 2020), Removable media controls – policy covers what can be stored on removable devices, Home and mobile working – policy covers remote or mobile working, Across organisations identifying any breaches or attacks, Only across organisations identifying breaches with an outcome. However, they appear further behind when it comes to supplier risks. It is still the case, with fieldwork for this survey over 18 months since GDPR came into force, that around eight in ten businesses and charities appear to be reviewing their policies at least annually. This is driven by two outliers in the data – two large businesses that did not identifying a material outcome from their breach nevertheless considered the long-term cost of their most disruptive breach to be £100,000 and £200,000 respectively. The previous reports are also available. Other estimates have fluctuated since the 2016 study but there is no consistent pattern to these changes. It remains uncommon for businesses and charities to find breaches or attacks occurring more than once a month (Figure 5.4). Interviewees tended initially to frame supplier risks very narrowly, in terms of IT providers, internet service providers and other digital service providers. World War C: Understanding nation-state motives behind today's advanced cyber attacks Threat intelligence on how different governments around the world approach cyber attack campaigns. The top three types of attacks have remained consistent since 2017, in line with Figure 5.2. NCSC says more than a quarter of incidents it responded to over the past year were coronavirus-related. The denial of service attack sought to overwhelm government email systems and prevent the States from being able to use email, said a spokesman. ↩, This category previously defined monitoring as organisations carrying out any monitoring of user activity or carrying out any business-as-usual health checks. Finance and insurance firms are also more likely to have business continuity plans (82%, vs. 39% overall). Only a quarter of high-income charities have looked at risks from their immediate suppliers (27%, vs. 43% of large businesses) and only one in nine have looked at their wider supply chain (11%, vs. 25% of large businesses). Manchester United reveal they have been hit by a "sophisticated" cyber attack. When looking at sector differences, there is no indication that particular sectors tend to favour internal audits over external ones, or vice versa. In 2020, a fifth of these charities (22%) say they experience breaches at least once a week. • You can report the breach online via our website at: www.ico.org.uk or via our helpline (Mon – Fri; 9am-5pm) on 0303 123 1113. Similarly, among the 26 per cent of charities reporting breaches or attacks, a quarter (25%) had material outcomes and over half (56%) were negatively impacted. There have been relatively small movements at this question since 2016. Subgroup definitions and conventions. Figure 4.1: Percentage of organisations that have carried out the following activities to identify cyber security risks in the last 12 months. A much lower proportion of charities (59%) informed their senior management (including trustees). Those in the construction and utilities and production sectors are among the least likely to do so (24% and 26% respectively). For example, among micro businesses, the proportion saying cyber security is a high priority has risen by 15 percentage points since 2016 (from 63% to 78%). Read about our approach to external linking. For businesses, many of these cases – as in previous years – simply involve businesses reporting breaches to their external cyber security providers and no one else. It has not diminished. As defined in the survey, the long-term cost of breaches includes: • costs from handling customer complaints. Report: Critical Infrastructure Cyber Attacks A Global Crisis October 7, 2020 16:56 by Jack Monahan The systems we rely on to keep the lights on, heat our homes, make our medicines and move our goods are increasingly connecting to the Internet, and increasingly vulnerable to devastating cyber attacks in what a new report calls a looming “global crisis.” Capcom, maker of Resident Evil and Street Fighter, suffers a cyber-attack. As in previous years, businesses that hold personal data are more likely than average to have experienced breaches or attacks (55% versus 46% overall), highlighting the importance of protecting this information. For all percentage results[footnote 3], subgroup differences by size, and sector, as well as changes since the previous surveys, have been highlighted only where statistically significant (at the 95% level of confidence)[footnote 4]. some interviewees considered supplier risks only in terms of IT providers, internet service providers and other digital service providers – not wider non-digital service suppliers. There has historically been more reporting to the police. Linked to the attitudes covered in the previous section, businesses in the food and hospitality sector (32%) and construction sector (27%) are more likely than average (17%) to say their senior managers are never given any updates on cyber security. The overall estimates of spending on cyber security had been relatively consistent across the years and we did not expect to see any measurable changes this year. As the chart indicates, this behaviour is more common in the construction sector. 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